Terms and conditions

GLIGORA DELIKATESE d.o.o.
društvo s ograničenom odgovornošću za proizvodnju, trgovinu, turizam i poljoprivredu
Phone number: 00385 23 698 052
Fax: 00385 23 698 107
Address: Figurica 22/A, 23251 Kolan, otok Pag
Tax ID (OIB): 31635744688
Company Registration Number: 04849108
Management Board Member: Šime Gligora
IBAN: HR1524020061100896020 (Erste)

TERMS OF SALE
These Terms and Conditions of Sale define the procedure for ordering, paying for, delivering and submitting complaints about products offered on our website. The Supplier (Seller) of the products offered in the Gligora web shop (hereinafter referred to as "Products") is Gligora delikatese d.o.o. and the Customer is any visitor to the Web Catalog who selects at least one Product, completes the online order form and sends it to the Seller.

ORDERING
Products are ordered using the online form or by telephone. The Customer should complete the Profile with the general particulars required for the payment and delivery of the chosen Products and will be notified by e-mail after his/her order is fulfilled. After you select a Product, you may click its details and learn everything about it or have a better look at it and, if you want to buy it, just click the shopping cart and it will immediately be added to it. Within your shopping cart, you may choose quantities or select not to make any purchase. You shopping cart will be constantly visible and accessible to you so you can take your time browsing our window. Once you are done shopping, return to your shopping cart and select Complete Order. You will receive a notification of successfully completed shopping at your e-mail address.

PAYMENT
The following payment options are available:

1. Credit Cards
MasterCard® i Maestro®, Visa, Discover i Diners.

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

2. Bank transfer
When you choose this payment method, you will receive an order confirmation with all the information you need to make a payment. You can then make payments by using internet banking or by the way you normally pay your bills - via bank, mail, Fine or similar.
Upon receipt of payment we will send you ordered items.

3. Cash on delivery
Payment is made when picking up the goods and paid to the delivery person. This option is only available in Croatia.

4. PAYPAL
Payment is made via online payment service PAYPAL.

5. GIFT CARD

It is possible to pay the bill with a GIFT CARD issued by GLIGORA DELIKATESE d.o.o.. In that case the amount of the bill is reduced by the amount of the GIFT CARD. The GIFT CARD can be used once, and the remaining amount of points on the GIFT CARD is not refunded to the customer. If the total bill is greater than the amount of the GIFT CARD, the customer pays the rest of the bill using another payment method. The GIFT VOUCHER is valid exclusively for reducing the basket value. The GIFT VOUCHER is not valid for reducing the delivery cost and other possible expenses (special packaging for specific products where indicated, thermal packaging in summer months).

By special regulation of the European Union, as of 15 February 2016 throughout the EU, online purchase disputes will be possible through the ODR platform that you can access here. This means that if you encounter a problem during an online purchase within the EU (defective product, inability to substitute products, etc.), you can submit your objection in a quicker and simpler way at the top link. The platform can be used by consumers and merchants, and the complaint can be submitted to any of the 23 official EU languages.