Returns and complaints
The right to unilateral termination of the contract (order reimbursement) without notice is available to all Gligora web shoppers, within 14 days of receipt of the shipment. In order for the Buyer to exercise the right to unilaterally terminate this Agreement, the Seller must notify the Seller of its decision to terminate the contract unilaterally before the expiry of the deadline by an unambiguous statement by post, fax or e-mail, specifying his / her first and last name, address, phone number, fax or email address.
Request for a one-off termination of the Contract is sent to e-mail firstname.lastname@example.org or by post to Sirana Gligora d.o.o. Figurica 22/A, 23251 Kolan, island of Pag Croatia. Confirmation of the receipt of a notice of unilateral termination of the contract Seller shall deliver to the Buyer, without delay, by electronic mail.
Download the complaint form OVDJE
After the Buyer asks for a refund, it will contact the Seller's staff and give directions for the execution of the refund. In order for the refund to be respected, the returned goods must be undamaged, undamaged and in the original packaging.
If the goods are not in the proper condition (undamaged and in the original packaging), the Seller will not be able to accept the request for a refund and the Buyer will have to pay a fee of 50 kn to send the goods back to the home address.
If the product inspection by the Seller determines that the goods have been returned in the appropriate state, they will return the full amount paid by the Buyer to the current account or credit card, or in the same manner in which the Buyer made the payment, no later than 14 days after the receipt of the decision on unilateral termination of the contract.
The Seller can only return the money until after the goods have been returned to him, it is considered that the Buyer fulfilled its obligation on time, if before the expiration of the aforementioned deadline, it sends or hands the goods to the Seller, or the person authorized by the Seller to receive the goods. All items can be returned to the Siran Gligora d.o.o. Figurica 22 / A, 23251 Kolan, island of Pag, Croatia, upon an approved request for a refund. The buyer is obliged to return the goods within two working days of the approval of the request.
INSTRUCTIONS FOR ONE SIDED CONRACT TERMINATION
Pursuant to Article 10 of the Consumer Protection Act (Narodne novine No. 41/14), we inform consumers that dissatisfaction with the purchased product or the service provided can be expressed in writing in writing, and we will without delay acknowledge receipt of your complaint in writing. You can send the complaint by mail or by e-mail to: Sirana Gligora d.o.o. Figurica 22 / A, 23251 Kolan, island Pag Croatia or e-mail address: email@example.com The trader undertakes to respond in writing within 15 days from the date of receipt of the complaint.
Download the one-off termination agreement here HERE